The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it was over already. Don’t let this year be another year where you feel you have to just “survive” the holidays. The words holiday and stress do not have to go hand-in-hand! Here are […]
I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a stressful season. To kick things off, let’s talk about holiday gatherings like Thanksgiving, which is just around the corner! Family holiday gatherings should be a time to reconnect, […]
Since Thanksgiving a few weeks away, I was thinking about how infrequently we give thanks to the people in our lives. For many families it is tradition to give thanks during the Thanksgiving meal. Some even go around the table and ask everyone to state the things for which they are thankful. However, it’s not […]
Imagine being in the pre-op ward of a hospital and you’re getting ready to have a major surgery. Your surgeon comes by and you ask, “So what’s the plan Doc?” to which your doctor replies, “I don’t have one, I’m just going to go in and wing it.” Would you proceed with the operation or […]
As many of you may know, I’m the founder and president of a nonprofit, animal-rescue organization. I started Starlight Outreach and Rescue in October of 2017 to honor the life of Emma Starlight Hyde, who volunteered with me at our local animal shelter as a kitten foster. Every year our rescue helps save the lives […]
If your plate is overflowing and you struggle to let go of the things on your to-do list, you need to watch this quick, 15-minute training program I did for Global Pet Expo this past Spring! In it, I share 5 easy steps you can follow to delegate “Like a Boss” today! People have a […]
Over the past week, the word “Accountability” has come up over and over again. First, it was a client who was looking for a customized program for her leadership team to help them learn how to hold themselves and their employees accountable for their actions. The second time was when I was having a discussion […]
Marcel Schwantes posted a great story in INC., sharing some of Warren Buffet’s top leadership advice. One of the key points was: “Learn to delegate your authority” So, I thought I’d share some of my best delegation advice from more than 20 years of helping leaders and business owners avoid drowning in tasks and responsibilities […]
Last week, I wrote about how to respond when your customer service efforts fail. This week, I want to dig deeper and take a look at a variety of customer service scenarios and opportunities for excellent communication with customers where too many customer service providers fall short. If you’re brave enough, take my Customer Communication […]
We all know that 2020 has been a dumpster fire. However, for my family, that dumpster fire turned into a shitstorm with multiple dumpster fires flying around in it starting around October 5. It’s not the first time my family has faced crisis, as I’m sure yours has as well, but it’s probably one of […]
