Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what staff is doing, standard operating procedures aren’t followed, important things often “fall through the cracks,” there’s a lot of redundancy of effort and communication, and any improvements implemented quickly go by […]
Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what staff is doing, standard operating procedures aren’t followed, important things often “fall through the cracks,” there’s a lot of redundancy of effort and communication, and any improvements implemented quickly go by […]
As someone who has trained leaders for more than 25 years, one of the biggest challenges I see leaders facing is making the transition from team member and subject matter expert to leader. This transition is further complicated when organizations make the mistake of selecting new leaders based on length of employment and/or technical skill. […]
“Could you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my house, that my daughter actually wrote one of her college application essays on possessing a “productivity gene” that wouldn’t allow idle hands or an idle mind. If I’m not asking it of […]
Change is constant. Whether it’s a shift in your organization or the need to adapt to the ever-changing world around you, change is inevitable and necessary. Change as an individual, however, can be more challenging and uncomfortable than other types of change. Change leads to growth, but it can also be scary and for many […]
Many people define empathy as the ability to step into someone else’s shoes. However as a leader, it’s more than that. It is the things you do and say daily that gives you the power to inspire others, create a culture of trust, and foster an environment where employees are happy and feel valued. As […]
Let’s face it, being a leader is challenging. Most of us never anticipate when we take on a leadership role the amount of time we’ll spend just trying to keep the team going in the right direction. In any team, there are going to be different types of people. Some will want to focus on […]
#As I was sitting here today planning this week’s blog post, I realized that this week is the 11th anniversary of my Performance Communication Blog. Although I haven’t always written every week, I’ve managed to amass more than 400 posts in the past 11 years, so I thought I’d share the 11 most popular posts […]
A while back, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer communication program for their customer care employees. As I watched customers come and go with the various products they wished to return, I noticed a trend. The customers who were calm and politely requested a […]
Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in them. Apparently she didn’t believe me when I told her I didn’t mean HER letters, because she didn’t send me her Christmas letter again for about 10 years. I promise I wasn’t […]
