I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a stressful season. To kick things off, let’s talk about holiday gatherings like Thanksgiving, which is just around the corner! Family holiday gatherings should be a time to reconnect, […]
Imagine being in the pre-op ward of a hospital and you’re getting ready to have a major surgery. Your surgeon comes by and you ask, “So what’s the plan Doc?” to which your doctor replies, “I don’t have one, I’m just going to go in and wing it.” Would you proceed with the operation or […]
There’s one in every office — that person whose coffee is always cold, whose commute is longer and worse than everyone elses, who is the only one to face difficult customers, and who is just plain never happy unless he or she is complaining. I’m not talking here about the occasional or legitimate complaint. I […]
The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one filled with stress, as we struggle to come up with ideas of what to give others. This year, why not focus on the gift of communication? It’s something that you […]
If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away every day and you probably don’t even know it. Let’s face it, no matter your industry or type of business, you have competitors. There’s another business like yours on the next block, […]
Please. A simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do we say when we want someone to pass the broccoli?” “No thanks,” perhaps. As we get older, move out on our own, and no longer rely on our mothers to keep us […]
You bet business etiquette does matter! In fact, it matters now more than ever. That’s why, instead of a regular blog post today, I thought I’d try something I never have in the 8 years I’ve been writing this blog- and that’s a webinar on the subject instead. As a loyal reader, I’m offering you […]
Yesterday, I was asked by a client to re-run this post from a few years ago. Jack, my Doberman, died in December 2017 at the age of 13. The lessons that played out while waiting for him during his treatments five years ago I’ve seen repeated over and over again in waiting rooms as I’ve […]
Before smartphones were in the hands, pockets, purses, and bras of everyone, I was one of those those people who fought getting a phone for a long time. My excuse? I didn’t want to be THAT connected or accessible by technology. I already feel like I’m a slave to my laptop. Although I have an […]
Love is in the air this week! I was trying to think of a Valentine’s Day related post for this year and looked to previous years’ posts for inspiration and to avoid “reinventing the wheel” by inadvertently repeating it. Then I realized, the message from this 2012 post bears repeating. I’m not much of a believer […]
