Amy’s programs can be delivered “in-person,” as live, virtual programs, or as recorded programs where your employees can learn at their own pace.


Thomas-Kilmann Conflict Mode Instrument (TKI®)

The Thomas-Kilmann Conflict Mode Instrument (TKI®) tool is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation.
The TKI tool assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles.
Get the TKI assessment, detailed results report, and 30 minute consultation to review your results for just $247!


Practical Communication Book Cover Photo
Strengthen your relationships, increase productivity, and reduce conflict by improving your communication skills.
In this book, Amy offers straightforward advice for communicating successfully at home, in your workplace, and in your community.
Practical Communication provides streamlined tips for dealing with real-life scenarios. Learn how to prevent misunderstandings and handle awkward situations with composure.
The Secrets to Effective Leadership Communication
One of the biggest challenges most leaders face is effectively communicating with stakeholders, peers, managers, and employees.
In this book, Performance Communication Expert Amy Castro, MA, CSP, shares the top 10 most popular posts as selected by her readers, from her popular “Performance Communication Blog.”
Read what leaders like you have found to be Amy’s best tips, tools, and techniques for leadership communication.

Get Your FREE Customer Communication Checklist

Are your team members communicating effectively with your customers?
Find out with this Effective Customer Communication Checklist.

You have Successfully Subscribed!