From facial expressions and body language, to our vocal qualities, clothes, and even how we use or misuse time, our nonverbal communication speaks “loud and clear,” whether we want it to or not. Here’s why: First, it is our primary mode of communication. Before you could speak, you “communicated” how you felt using body language, […]
In difficult times like we’re all experiencing right now, the saying, “Hard times will always reveal true friends,” has never been more true. It seems for many people I’ve spoken with lately, the struggles they’re experiencing have helped some friendships grow stronger, while others have left them scratching their heads as to why they ever […]
In these stressful times, it can be easy to put your head down and focus so hard on dollars and cents and your bottom line, that you lose your focus on your organization’s main purpose: to serve your customers. Here’s a past blog post that will help remind you and your team of the mistakes […]
I don’t know about you, but over the past few weeks during this Coronavirus crisis, I feel that businesses are communicating from a position of panic. Businesses I used to hear from once a month or so are sending me emails weekly with SELL, SELL, SELL screaming from their content. During difficult times, your goals […]
With many offices shutting down and companies asking employees to work from home, we have a whole new group of telecommuters who are trying to not only figure out how to work from home successfully, but also juggle kids and pets too. As someone who has been working from home for more than 25 years, […]
When it comes to talking with employees about performance, too many leaders take a “hands off” approach when employees are doing their jobs right and only talk to employees about performance when things go wrong. However, if you see people doing great work and you ignore it, they start to wonder whether “going the extra […]
At the animal shelter where I volunteer, there’s a dog named Chloe. She’s been at the facility since March of 2019 – longer than any other animal there. She’s a pit bull mix, which is one strike against her in many people’s eyes. Add to that her charming kennel behavior, which includes barking at people […]
There’s one in every office — that person whose coffee is always cold, whose commute is longer and worse than everyone elses, who is the only one to face difficult customers, and who is just plain never happy unless he or she is complaining. I’m not talking here about the occasional or legitimate complaint. I […]
To achieve your goals, you have to have to Clarify, Articulate, and Take Action!
Last week, I shared some common mistakes many meeting facilitators make when conducting meetings and I shared tips on how you can avoid them. For those of you who are tired of reading about meetings, you’ll be glad to know this is my third and final reason your meetings are not as effective as they […]
