I was presenting a customer service program last week when a participant asked how to handle customers who continued to talk on their cell phones while she tried to help them. “Isn’t that rude?” she asked. She was obviously a nicer person than I am, since she had to ask. Of course it’s rude, disrespectful, […]
Your heart is pounding. Your thoughts are racing. You’re in a total panic. Why? You have Electronic Communication Regret, commonly known as ECR – a condition occurring in thousands of people every day who hit SEND without really thinking things through. Although the condition isn’t fatal, it can have debilitating, long-lasting, life-altering side effects, including, […]
With Independence Day just two days away, I’ve been thinking a lot about the things that hold us back in life and keep us from being truly free, especially things over which we have 100% control. If you’re tired of suffering under the tyranny of technology, being ruled by bad relationships, or being held captive by […]
With Independence Day just two days away, I’ve been thinking a lot about the things that hold us back in life and keep us from being truly free, especially things over which we have 100% control. If you’re tired of suffering under the tyranny of technology, being ruled by bad relationships, or being held captive by […]
Last week, I shared some common mistakes many meeting facilitators make when conducting meetings and I shared tips on how you can avoid them. For those of you who are tired of reading about meetings, you’ll be glad to know that this is my third and final reason your meetings are not as effective as […]
How many times have you sat through meetings where discussions got off track, tempers flared, and the meeting ran longer than scheduled? These are just some of the frustrations meeting participants feel about a poorly run meeting. That’s why the second reason your meetings suck the life out of everyone is poor facilitation. Last week […]
“Hey, I’m having a meeting this afternoon, do you want to come?” “Yes! HOORAY! Thanks so much for asking!” Said no one ever. Millions of meetings occur in the U.S. every day and most professionals find that they lose approximately 31 hours a month to ineffective meetings. Why, you ask? Because most people who conduct […]
Over the past five years or so, I’ve fostered almost 250 animals for my local animal shelter. Most of my fosters have been kittens; from the “bottle babies” who need to be fed round-the-clock to teenagers who romp, pounce, and cause a lot of chaos. Although they’re often a lot of work, caring for them […]
If honesty is the best policy, why is so difficult to be truly honest? Here are 5 tips for sharing your truth in a way others can hear it.
Great leaders know that discipline is just one of those things that comes with the job. However, most people who find themselves in leadership positions don’t receive the training needed to make their discipline efforts effective. Learning on-the-job works, but only if you have great leadership examples to follow. Therefore, here are five discipline practices […]
