As many of you may know, I’m the founder and president of a nonprofit, animal-rescue organization. I started Starlight Outreach and Rescue in October of 2017 to honor the life of Emma Starlight Hyde, who volunteered with me at our local animal shelter as a kitten foster. Every year our rescue helps save the lives […]
If your plate is overflowing and you struggle to let go of the things on your to-do list, you need to watch this quick, 15-minute training program I did for Global Pet Expo this past Spring! In it, I share 5 easy steps you can follow to delegate “Like a Boss” today! People have a […]
If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away every day and you probably don’t even know it. Let’s face it, no matter your industry or type of business, you have competitors. There’s another business like yours on the next block, […]
We all know that 2020 has been a dumpster fire. However, for my family, that dumpster fire turned into a shitstorm with multiple dumpster fires flying around in it starting around October 5. It’s not the first time my family has faced crisis, as I’m sure yours has as well, but it’s probably one of […]
At the animal shelter where I volunteer, there’s a dog named Chloe. She’s been at the facility since March of 2019 – longer than any other animal there. She’s a pit bull mix, which is one strike against her in many people’s eyes. Add to that her charming kennel behavior, which includes barking at people […]
There’s one in every office — that person whose coffee is always cold, whose commute is longer and worse than everyone elses, who is the only one to face difficult customers, and who is just plain never happy unless he or she is complaining. I’m not talking here about the occasional or legitimate complaint. I […]
To achieve your goals, you have to have to Clarify, Articulate, and Take Action!
Over the past few years, many of my clients have come to me, wringing their hands, saying, “We’ve got an experience gap. Our top leaders and managers will be retiring in the next 3-5 years and the next generation is just not prepared to take over.” In the past few months, these complaints are on […]
Many people underestimate the power of words to create their reality and to impact the reality of others. Think about it. Remember the last time you said, “This is going to be the worst day ever!” Were you right? Did you create a self-fulfilling prophecy? The odds are, you were and you did. In previous blog […]
Most people don’t like to make New Year’s Resolutions because they don’t last much past the second week of January. However, this year, I challenge you to make one of your resolutions to eliminate weak, self sabotaging, life-limiting words from your vocabulary. By eliminating these seven words from your vocabulary, you’ll increase the power of your […]
