Thanksgiving is the kick-off to the holiday season. It’s often the first chance for family and friends to gather in large groups and enjoy each other’s company. Unfortunately, holiday gatherings can also be a big communication challenge for many families. Trying to do and say the “right” thing, meet others’ expectations, and deal with family members’ lack […]
In this age of online shopping and worldwide competition, the relationship between companies and their customers has changed. It’s not enough to just provide a product or service – your customers can probably get that same product or service around the corner or online and they can probably find it cheaper. Therefore, it’s important for […]
Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what staff is doing, standard operating procedures aren’t followed, important things often “fall through the cracks,” there’s a lot of redundancy of effort and communication, and any improvements implemented quickly go by […]
Since Fall is here and Halloween is upon us, I was reminded of this blog post about pumpkins from a few years ago. Enjoy! Back East where I’m from, it’s a fall tradition for many families to take an afternoon trip to a local farm to pick out Halloween pumpkins. However, the trip is about […]
Have you ever suffered from BSS? Body Snatcher Syndrome? You know it. It works like this: You THINK you’ve done everything right in the interview process and you THINK you’ve found the right person for the job, but somehow between the interview and the first day of work, the person you hired is body snatched […]
In the 20 plus years I’ve been presenting workshops to both managers and employees, I’ve always advocated Assertiveness as the way to stand up for yourself in most situations. Although being passive or aggressive might be the best option in some situations, when it comes to dealing with a disrespectful boss or bullying co-worker at […]
One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I’ve written blog posts in the past about WHY you should say no and given a few examples of HOW to say it, but I wanted you to have more ways and examples all […]
If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away every day and you probably don’t even know it. Let’s face it, no matter your industry or type of business, you have competitors. There’s another business like yours on the next block, […]
One of most quoted lines from the movie, Clash of the Titans, is RELEASE THE KRAKEN. In the film, the Kraken is a huge, multi-limbed sea monster that Zeus unleashed on the world to teach humans a lesson for their bad behavior. The quote has taken on a lot of different meanings over time, but […]
Some of you who follow me on Facebook or Twitter know that about a year or so ago, we got a new dog . . . Guinevere who is also known as Gunny, Gummy Bear, and most famously, the #WPIA (Worst Puppy in America.) When she came to us, the #WPIA was covered in mange, […]
