7 Signs that Your Interpersonal Skills May Need a Tuneup

7 Signs that Your Interpersonal Skills May Need a Tuneup

Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and build one-on-one relationships. Since interpersonal skills aren’t generally taught in school, we take what we learned in childhood from our parents, and go forth into our lives doing the best we can. However, sometimes our best isn’t good enough […]

4 Reasons Why the Customer is NOT Always Right

4 Reasons Why the Customer is NOT Always Right

The number one most incorrect quote about customer service that is perpetuated time and again, is: “The Customer is Always Right.” WRONG! Training employees to believe this fallacy and insisting that they live by it is not only wrong, but it’s bad for business. Consider these situations: Would you let a naked customer dine in […]

Positive Assertiveness: 7 Tips for Stepping Up Without Stepping on Toes

Positive Assertiveness: 7 Tips for Stepping Up Without Stepping on Toes

Last week I gave readers the opportunity to take a communication style quiz that helped them identify whether their primary communication style was passive, passive aggressive, aggressive, or assertive. Many of those who took the assessment have sent me emails and messages lamenting their styles and asking how to “fix” them. First off, with the […]

Is Your Lack of Confidence Leaking Out at Work?

Is Your Lack of Confidence Leaking Out at Work?

Most people would agree that conveying a sense of confidence at work is integral to making a good impression, communicating assertively, and for leaders, to inspiring people to follow them. Unfortunately, many people don’t realize that instead of communicating confidence, they’re actually sending messages of weakness through their nonverbal communication. Emotional leakage is a term […]

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