When writing this blog, I often get long-winded in my attempt to explain, define, provide examples, etc., so that people, “get it.” However, there is some communication advice that is so simple, so succinct, that it doesn’t require explanation. Here are 10 Communication “quotes” that are my favorites. Some are my own, some are just […]
Yesterday, I was asked by a client to re-run this post from a few years ago. Jack, my Doberman, died in December 2017 at the age of 13. The lessons that played out while waiting for him during his treatments five years ago I’ve seen repeated over and over again in waiting rooms as I’ve […]
I’m all about building rapport, communicating, and creating great relationships with people at work, including your boss. However, there are just some things, no matter how great your relationships is, that you should never share with your boss, especially if you want to continue to be successful in your career. Yes, I realize when you […]
A few weeks ago, I put out a “cry for help” on Facebook because I was stuck for ideas for my blog. One of the topics that came up and was echoed by several others, was dealing with negativity at home and in the workplace. I can relate to people’s frustration at how to respond […]
If you’re a friend of mine, or you’ve been in one of my audiences, you may have heard me mention that I am a critic . . . of people, things, situations, and myself. I justify my critical nature by saying that I’m just making a statement of fact and in general, when the criticism […]
Several years ago, I mentioned to a friend that I couldn’t stand receiving SOME holiday letters because of the things people write in them. Apparently she didn’t believe me when I told her I didn’t mean HER letters, because she didn’t send me her Christmas letter again for about 10 years. I promise I wasn’t […]
One of my personal pet peeves is bad voicemail greetings. I can’t stand calling someone’s home and hearing a four year old giving a voicemail greeting. Having the whole family on the line drives me crazy, too. In the workplace, it’s voicemail greetings like the ones below that make me want to hang up and call someone […]
Most people would rather get a root canal than initiate a conflict or problem discussion with a coworker, employee or family member. Unfortunately, most problems don’t just go away or get better on their own. In fact, they usually get worse. If you have an issue you need to discuss with someone else, it’s important […]
When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]
In the 20 plus years I’ve been in the adult working world, I’ve found that people vary greatly in their ability to “leave it at the door.” There are some people who have all types of personal problems or issues going on in their lives and no one at work ever hears about it. Others […]
