We’ve all come across people who seem to love conflict. They seek it out, jump into it even if it has nothing to do with them, and start it for no reason at all. However, the vast majority of people would prefer not to deal with conflict at all and will do just about […]
I was facilitating a meeting of supervisors last week when one supervisor shared that an employee actually said, “Is that in my job description?” when she was assigned a new task to complete. This situation got me thinking about the things people say at work that can have a lasting, negative impression on those around […]
“I’m sorry,” is one of the first things we’re taught to say when we’re children. However, something happens to us as we grow up that makes it harder and harder to apologize for our actions. Whether it’s an unwillingness to admit we’re wrong, or a dislike of taking responsibility for their actions, these people instead […]
Many people have heard that empathy is putting yourself in someone else’s shoes. This is a simple way of saying that we should try to see things from the other person’s perspective and try to understand how they feel—simple to say, but not as simple to do. Many of us try to be empathetic, but […]
How many times have you sat through meetings where discussions got off track, tempers flared, and the meeting ran longer than scheduled? These are just some of the frustrations meeting participants feel about a poorly run meeting. That’s why the second reason your meetings suck the life out of everyone is poor facilitation. Last week […]
