If you’re searching for a new job, the first hurdle you’ll have to cross is getting that job interview. In today’s competitive job market, employers often receive several hundred applicants for every available position. If you want to make it through the screening process, you have to do everything within your power to avoid resume […]
When people think about etiquette, they often think about twelve course dinners, people in tuxedos and fancy dresses, high tea, and high-falutin’ behaviors. In reality, etiquette is simply understanding and practicing generally accepted societal rules given the situation in which you find yourself– which includes the workplace. In many organizations, etiquette has gone by the wayside. People […]
Last week, I discussed the evolution of criticism, constructive criticism, and constructive feedback. I also outlined the benefits of perceiving and presenting feedback as “performance improvement feedback” as opposed to constructive criticism. So how do you provide Performance Improvement Feedback in a way that will help ensure it is perceived as the gift you intend it to be? The […]
Over the years, I’ve seen an evolution in terms used for negative feedback. The first term I remember hearing is “constructive criticism.” The problem was, most of the criticism wasn’t constructive, so it was really just criticism. Then someone decided to soften the term and call it “constructive feedback.” However, once again, it wasn’t very constructive, so […]
At this time of year, many parents are facing their only (or last) child’s high school graduation. In a few short months, their children will go off to college, leaving them alone in the empty nest. When my one and only child went to college for the first time, many friends and family members asked […]
For the past two years, I’ve planted a vegetable garden. Last year, I really tended it. I watered every day, fertilized, fussed, and worried over it. My reward? A whole lot of nothing. I harvested one zucchini from my zucchini plant before worms demolished it. My cucumber plants turned gray and withered, and a mouse (and […]
My daughter called me the other day very excited that she’d had a tremendous personal revelation recently. Her revelation reflected much of the advice I give in my workshops, specifically to customer service providers, on the power of positive thinking and its impact on the outcome of customer interactions, but on one’s own physical and mental […]
Everyone has complaints from time to time and I’m not trying to imply with this post that we should blow off every complaint that comes our way. What I’m talking about here are the chronic complainers. Those workplace whiners who are the only ones to ever face bad coffee, rainy weather, long commutes, difficult bosses, and […]
“Love love love” is in the air this week! I was trying to think of a Valentine’s Day related post for this year and looked to last year’s post for inspiration and to avoid “reinventing the wheel” by inadvertently repeating it. Then I realized, the message from last year’s post bears repeating. I realized that when I […]
Some people say that public speaking is one of the top things people fear. In fact, these same people say that most of us would rather get root canal or be audited by the IRS than to have to give a speech. I don’t know if I agree people would rather face an IRS audit, […]