6 Tips for Harnessing the Power of Nonverbal Communication

6 Tips for Harnessing the Power of Nonverbal Communication

There are a lot of myths surrounding the subject of nonverbal communication. The biggest being the oft quoted statistic stating that nonverbal communication is 93% of communication, leaving verbal communication only 7% of our interactions. Despite the myths, I will agree that nonverbal communication is very powerful for many reasons, but two reasons really stand […]

Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

When customers are unhappy, they’re generally not on their best behavior. Unfortunately, no matter how much customers “push your buttons” as a professional customer service provider, you have to remain on yours. It’s not easy, but you can keep your cool when customers heat up by using these five techniques: 1. Take responsibility for your […]

Six Reasons You Still Need a Business Card

Six Reasons You Still Need a Business Card

Several times over the last few months I’ve been asked by those new in business whether they should bother to get business cards. “Can’t I just tell people my web address? All my info is there,” asked one person. Another insisted she wasn’t getting business cards because they were old fashioned. So what’s the answer? […]

Avoid Electronic Communication Regret: Read This Before You Hit SEND

Avoid Electronic Communication Regret: Read This Before You Hit SEND

Your heart is pounding. Your thoughts are racing. You’re in a total panic. Why? You have Electronic Communication Regret, commonly known as ECR – a condition occurring in thousands of people every day who hit SEND without really thinking things through. Although the condition isn’t fatal, it can have debilitating, long-lasting, life-altering side effects, including, […]

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