As far as I’m concerned, communication is the key to success in everything we do. From our relationships to our work, communication is what keeps us moving forward, learning, growing, overcoming obstacles, and it’s what makes life worth living. The abundance of quotes on the topic proves to me that I’m on to something, so […]
I doubt there’s anyone reading this who hasn’t heard the saying, “honesty is the best policy.” It’s a simple statement about telling the truth, but living the policy isn’t always so simple because people’s perceptions of honesty differ. Is a little-white lie okay? Is hinting at the truth the same as stating it? For those who […]
Sometimes I feel like a social media lurker. I know I’m supposed to be actively posting on Facebook, LinkedIn, Twitter, etc., and I’m supposed to also be commenting on others’ posts, liking posts, and responding to questions others pose. Here’s the problem. When I have an idea or opinion and am just about to hit […]
Today I facilitated a workshop for one of my favorite AND my longest- running client, Harris County Texas! It was a great group and our topic was dealing with difficult customers. One of the “difficult types” that resonated with so many people was the “Blamer,” that person who doesn’t see their role in situations, doesn’t […]
Right now, I’m writing this post from a hospital waiting room while my best friend is in surgery. Sitting with her in pre-op and listening to the doctors and nurses running through their “checklists” and explaining how her procedure would go, reminded me of this blog post I wrote in 2015. It’s as applicable now […]
It doesn’t matter if you’re a small business owner, department manager, or CEO of a large corporation, discipline is something that comes with the job. Unfortunately, too many leaders are untrained in how to provide discipline and unprepared for how often it is necessary. As a result, many weak leaders develop poor discipline practices that […]
As many of you know, I currently have 10 puppies living at my house. Now I will tell you, 10 puppies can be noisy, messy, and a bit of a pain sometimes. However, there’s nothing that brings an enthusiastic smile to someone’s face more quickly than puppies. Think about it. Have you ever heard anyone […]
Truman Capote once said, “A conversation is a dialogue, not a monologue. That’s why there are so few good conversations: due to scarcity, two intelligent talkers seldom meet.” As someone who speaks for a living, I can talk . . . a lot . . . about a lot of things. However, the difference between […]
Gossip is one of the many things that can lower workplace productivity. It can also create an environment of mistrust and can damage working relationships. Even if we don’t start the gossip, listening to it, passing it on, or standing idly by while it’s happening, makes us part of the gossip and helps perpetuate it. When […]
When you read what the most dangerous word in the world is, I’ll bet you’ll be surprised. When you saw the subject of this email, you probably thought about words like: Hate, no, or can’t, and I agree those are dangerous words. However, I think the most dangerous word in the world is SHOULD. Here’s […]
