How many times have you been in a situation when a person’s mouth said one thing, but everything else about them seemed to be saying something else? For example, when you ask your boss if she has time to discuss a problem, and she looks at her watch, lets out a heavy sigh, and says, […]
I recently hired a contractor to do some work at my house. He was supposed to arrive at 10 am on Wednesday. At about 9:45 I closed my cats up in the bedroom and put my dogs in their crates, anticipating his arrival. 10 am came and went. Then it was 10:20. I called him […]
The other day I was sitting at lunch with a group of people, when a woman I just met asked for my business card. She glanced down at it, looked at me, and said, “Can I give you some FEEDBACK on your business card photo?” My response? “Hell no you can’t give me feedback on my photo!” […]
For many of us, it’s the first word we learn, thus the popularity of baby T-shirts that read, “My name is No No” on the front. We learn to use “no” first, because it’s a powerful word synonymous with taking a stand, contradicting authority, being an individual. It was so easy to say as a […]
NOT APPROACHABLE! It may as well be written on the person’s forehead. First, there’s the lack of acknowledgement when you approach. Then, when finally acknowledged, you’re “greeted” with a sour-looking face, slumped body language, and a mumbled, half-hearted greeting that is given only after you’re forced to prompt it because of the awkward silence while […]
“So . . . how’s it going?” “Fine.” Most leaders know how important it is to regularly check in with their employees to see how things are going, but many of them don’t know WHAT to ask to get more than just a monosyllabic response. Below are some great questions you should be asking […]
