I know I’m lagging behind the trend, but I’ve finally gotten around to reading Marie Kondo’s book, “The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing” and the tidying wave is hitting my house. I find myself looking around at the items in my home and office and asking, “Is that necessary, […]
Many people underestimate the power of words to create their reality and to impact the reality of others. Think about it. Remember the last time you said, “This is going to be the worst day ever!” Were you right? Did you create a self-fulfilling prophecy? The odds are, you were and you did. In previous blog […]
If you’re over 30, you’ve probably made the mistake of trying to dump everyone under 30-ish into the much maligned box called MILLENNIAL. This post isn’t going to be about my beliefs that Millennials have received a bad rap by old folks (how does that feel Traditionals, Boomers, and X-ers?). It’s going to be about […]
As we head into the last few weeks of 2018, I am starting to worry about the things I had on my “to do” list for this year that I’ve still not completed. One part of me wants to just say, “To heck with it, the year is almost over, I’ll start over in January.” […]
The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one filled with stress, as we struggle to come up with ideas of what to give others. This year, why not focus on the gift of communication? It’s something that you […]
‘Tis the season for holiday events including those at work and in your professional organizations. These events can be great times to really get to know your coworkers and colleagues, a chance to network and make new connections, and overall, an opportunity to shine as bright as Rudolph’s nose. ‘ However, every year I see […]
I understand that everyone has bad days and one day’s actions might not be a true reflection of that person. I understand that you can’t know what else might be going on in someone else’s life that could cause them to behave badly. I also understand that dealing with customers who are schmucks comes with […]
About a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer service communication program for their customer care employees. As I watched customers come and go with their various products they wished to return, I noticed a trend. The customers who were calm and politely […]
While the entire Texas coast is still trying to recover from Hurricane Harvey, many of my clients who were affected by the storm are calling to say they need help in the area of communication. Even though budgets are tight and many have been hit by expenses that couldn’t have been foreseen when budgets were […]
Many of you already know that the Houston, Texas area has been devastated by Hurricane Harvey. My family is very lucky that we’ve managed to stay dry and have power. However, too many others are not as lucky. Even in my small community of Friendswood, Texas, it’s estimated that 3000 homes have flooded. I’ve spent […]
