BLOG ARTICLES BY AMY

No one admits to being one, but are you a blamer?

No one admits to being one, but are you a blamer?

Today I facilitated a workshop for one of my favorite AND my longest- running client, Harris County Texas! It was a great group and our topic was dealing with difficult customers. One of the “difficult types” that resonated with so many people was the “Blamer,” that person who doesn’t see their role in situations, doesn’t […]

8 Reasons Your Organization MUST Have Standard Operating Procedures

8 Reasons Your Organization MUST Have Standard Operating Procedures

Right now, I’m writing this post from a hospital waiting room while my best friend is in surgery. Sitting with her in pre-op and listening to the doctors and nurses running through their “checklists” and explaining how her procedure would go, reminded me of this blog post I wrote in 2015. It’s as applicable now […]

Stop Being Part of the Gossip Grapevine in 6 Easy Steps

Stop Being Part of the Gossip Grapevine in 6 Easy Steps

Gossip is one of the many things that can lower workplace productivity. It can also create an environment of mistrust and can damage working relationships. Even if we don’t start the gossip, listening to it, passing it on, or standing idly by while it’s happening, makes us part of the gossip and helps perpetuate it. When […]

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