I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a stressful season. To kick things off, let’s talk about holiday gatherings like Thanksgiving, which is just around the corner! Family holiday gatherings should be a time to reconnect, […]
Since Thanksgiving a few weeks away, I was thinking about how infrequently we give thanks to the people in our lives. For many families it is tradition to give thanks during the Thanksgiving meal. Some even go around the table and ask everyone to state the things for which they are thankful. However, it’s not […]
Imagine being in the pre-op ward of a hospital and you’re getting ready to have a major surgery. Your surgeon comes by and you ask, “So what’s the plan Doc?” to which your doctor replies, “I don’t have one, I’m just going to go in and wing it.” Would you proceed with the operation or […]
As many of you may know, I’m the founder and president of a nonprofit, animal-rescue organization. I started Starlight Outreach and Rescue in October of 2017 to honor the life of Emma Starlight Hyde, who volunteered with me at our local animal shelter as a kitten foster. Every year our rescue helps save the lives […]
If your plate is overflowing and you struggle to let go of the things on your to-do list, you need to watch this quick, 15-minute training program I did for Global Pet Expo this past Spring! In it, I share 5 easy steps you can follow to delegate “Like a Boss” today! People have a […]
I created this video at the beginning of the year to share some quick tips for providing great customer service during challenging times. Little did I realize then that the challenging times for many of you and your businesses would still be continuing now. If you or your team is struggling to maintain your customer […]
Whether it’s an email received after a workshop or the line of people waiting to ask that burning question after a conference session, for the 25+ years in business, people have had a LOT of questions related to communicating at work and at home that they’ve looked to me to answer. As I was sitting […]
I wrote this post in March 2020 thinking, like many of you, that “leading from home” would be a short-term thing. Despite the fact that many organizations had employees working from home for more than a year, these organizations continued to believe closed-down offices and employees working remotely would end “any day now,” and thus, […]
For this week’s blog post, I thought I’d share a chapter, Chapter 15 to be exact, from my book “Practical Communication: 25 Tips, Tools, and Techniques for Getting Along and Getting Things Done.” EXPLANATIONS, NOT EXCUSES There are times when things go wrong, or when we know we can’t undo what’s been done, but we […]
Over the past week, the word “Accountability” has come up over and over again. First, it was a client who was looking for a customized program for her leadership team to help them learn how to hold themselves and their employees accountable for their actions. The second time was when I was having a discussion […]
