4 Keys to a Meaningful "Thank You"

4 Keys to a Meaningful "Thank You"

Usually, when someone provides a service, favor, or courtesy, many return the courtesy with a “thanks.” Unfortunately, there are instances when thanks is not only insufficient, but can have the exact opposite intended effect. Instead of the recipient feeling appreciated, he or she may feel unappreciated, angry, and very unwilling to do anything to help […]

Difficult Conversations: 7 Questions to Ask Before Opening Your Mouth

Difficult Conversations: 7 Questions to Ask Before Opening Your Mouth

Let’s face it. There are some conversations that nobody really wants to have– from  confronting an employee at work to talking to a parent about his or her unsafe driving, and everything in between. Although many of us try to avoid these difficult conversations, doing so can have a negative impact on ourselves, the other person, our teams, […]

4 Easy Steps for Expressing Your Emotions Appropriately

4 Easy Steps for Expressing Your Emotions Appropriately

When you were a child and were angry, upset, hurt, or frustrated, you probably didn’t have the words to express your emotions. It’s a rare kid who can say, “Mother, I’m infuriated and disillusioned with your decision to deny me that chocolate torte for my midday repast.” Instead, a child will huff and puff, scream, cry, throw things, and […]

Resolution for 2012: Eliminate These 5 Words From Our Vocabulary

Most people don’t like to make New Year’s Resolutions because they don’t last much past January 10th. However, this year, I’m making this one– to eliminate these words from my vocabulary. Any other offenders out there who would like to join me, come on! 1. Like– I’m not saying we should never use the word like, but […]