A recent “Dealing with Difficult People” breakfast workshop reminded me that sometimes, when all else fails, it’s best to just get rid of the “non-value added” people in your life, rather than trying to deal with it. This is a post from 2011 on getting rid of the dead weight in your life. Enjoy! Relationships […]
Whether you categorize yourself as a “good” communicator or just “okay,” it’s important that your communication skills constantly evolve. You have to make a daily effort to improve your communication skills. It’s not enough to just be “okay” at it- you have to be great at it– your life depends on it. Although that may seem a bit […]
Last week I wrote about the importance of apologizing when you’ve wronged someone. However, there are times when an apology can actually make the situation worse, such as when the apology is insincere, sarcastic, or flippantly delivered. To ensure your apology is accepted in the spirit with which you intend it, be sure to follow […]
For the past two years, I’ve planted a vegetable garden. Last year, I really tended it. I watered every day, fertilized, fussed, and worried over it. My reward? A whole lot of nothing. I harvested one zucchini from my zucchini plant before worms demolished it. My cucumber plants turned gray and withered, and a mouse (and […]
My daughter called me the other day very excited that she’d had a tremendous personal revelation recently. Her revelation reflected much of the advice I give in my workshops, specifically to customer service providers, on the power of positive thinking and its impact on the outcome of customer interactions, but on one’s own physical and mental […]
Everyone has complaints from time to time and I’m not trying to imply with this post that we should blow off every complaint that comes our way. What I’m talking about here are the chronic complainers. Those workplace whiners who are the only ones to ever face bad coffee, rainy weather, long commutes, difficult bosses, and […]
“Love love love” is in the air this week! I was trying to think of a Valentine’s Day related post for this year and looked to last year’s post for inspiration and to avoid “reinventing the wheel” by inadvertently repeating it. Then I realized, the message from last year’s post bears repeating. I realized that when I […]
In last week’s post concerning office holiday party behavior, one of the recommendations was to engage at the party– to put yourself out there and get to know some new people. However, many people hesitate to do this because they just don’t know how to start a conversation. Here are some tips for striking up a conversation with […]
When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]
If you’re shocked, appalled, or offended, please read last week’s blog post… again. We’ll be back next week!