When you were a child and were angry, upset, hurt, or frustrated, you probably didn’t have the words to express your emotions. It’s a rare kid who can say, “Mother, I’m infuriated and disillusioned with your decision to deny me that chocolate torte for my midday repast.” Instead, a child will huff and puff, scream, cry, throw things, and […]
Thanksgiving is the kick-off to the holiday season. It’s often the first chance for family and friends to gather in large groups and enjoy each other’s company. Unfortunately, holiday gatherings can also be a communication challenge for many families. Trying to do and say the “right” thing, meet others’ expectations, and deal with family members lack […]
When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]
When I teach workshops on communication, I always mention that it seems most people use their best communication skills with strangers and and their worst communication skills with those they love. There are many reasons, but it mostly happens because we feel it’s “safe” to do so. My boss might fire me for telling him he’s […]
Last week, I posed some questions you should ask yourself before initiating a challenging conversation. Now that you’ve had some time to prepare yourself for the conversation, here is a four-step process that will help you navigate through the most difficult conversations to a successful conclusion. However, keep in mind, no conversation will be successful if both parties aren’t […]
In the 20 plus years I’ve been in the adult working world, I’ve found that people vary greatly in their ability to “leave it at the door.” There are some people who have all types of personal problems or issues going on in their lives and no one at work ever hears about it. Others […]
