We all know at least one. It’s that guy who only asks how you’re doing so he can jump in and tell you how he’s doing. It’s that gal who has to let you know all about the great things her son is doing, but never asks about even ONE of your kids. I call […]
When you were a child and were angry, upset, hurt, or frustrated, you probably didn’t have the words to express your emotions. It’s a rare kid who can say, “Mother, I’m infuriated and disillusioned with your decision to deny me that chocolate torte for my midday repast.” Instead, a child will huff and puff, scream, cry, throw things, and […]
Thanksgiving is the kick-off to the holiday season. It’s often the first chance for family and friends to gather in large groups and enjoy each other’s company. Unfortunately, holiday gatherings can also be a communication challenge for many families. Trying to do and say the “right” thing, meet others’ expectations, and deal with family members lack […]
The first step in bridging the workplace generation gap is understanding that you have one and how extensive it is. By identifying your employees’ generations (no, don’t ask how old they are), you can take the first steps toward bringing your team together. Next week, we’ll identify specific steps for bridging the generation gap at […]
In a recent post, I advocated “Getting Rid of Dead Weight Once and For All.” However, for many people, it’s one thing to know you need to dump some dead weight from your life, it’s another thing to make it happen. Making the decision to end a friendship is never easy, even if it’s a bad or toxic friendship. […]
Over the years, I’ve seen an evolution in terms used for negative feedback. The first term I remember hearing is “constructive criticism.” The problem was, most of the criticism wasn’t constructive, so it was really just criticism. Then someone decided to soften the term and call it “constructive feedback.” However, once again, it wasn’t very constructive, so […]
Last week I wrote about the importance of apologizing when you’ve wronged someone. However, there are times when an apology can actually make the situation worse, such as when the apology is insincere, sarcastic, or flippantly delivered. To ensure your apology is accepted in the spirit with which you intend it, be sure to follow […]
For the past two years, I’ve planted a vegetable garden. Last year, I really tended it. I watered every day, fertilized, fussed, and worried over it. My reward? A whole lot of nothing. I harvested one zucchini from my zucchini plant before worms demolished it. My cucumber plants turned gray and withered, and a mouse (and […]
Everyone has complaints from time to time and I’m not trying to imply with this post that we should blow off every complaint that comes our way. What I’m talking about here are the chronic complainers. Those workplace whiners who are the only ones to ever face bad coffee, rainy weather, long commutes, difficult bosses, and […]
When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]
