BLOG ARTICLES BY AMY
Meeting One of the Most Powerful Men in the World
Customer service is one of the most important aspects of any successful business and I write about it a lot. This week, I wanted to share with you this post by my friend and colleague Dave Lieber. Dave is a Certified Speaking Professional and newspaper columnist. Be sure to visit his website – DaveLieber.org – […]
Asking this one question will make you more productive.
“Couldn’t you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my house, that my daughter actually wrote one of her college application essays on possessing a “productivity gene” that wouldn’t allow idle hands or an idle mind. If I’m not asking it of […]
Six Guaranteed Ways to Become More Approachable
NOT APPROACHABLE! It may as well be written on the person’s forehead. First, there’s the lack of acknowledgement when you approach. Then, when finally acknowledged, you’re “greeted” with a sour-looking face, slumped body language, and a mumbled, half-hearted greeting that is given only after you’re forced to prompt it because of the awkward silence while […]
Talk Less, Listen More
Pretty soon after we’re born, our parents start encouraging us to talk. “Say mama,” or “Say dada,” they cajole, beg and bribe us to speak. We learn from early on that talking gives us a lot of control over situations and others. Therefore, many of us develop some really bad talking-related habits, such as: Stagehogging, […]
Do You Suffer from “Pumpkin Without Stem” Syndrome?
Back East where I’m from, it’s a fall tradition for many families to take an afternoon trip to a local farm to pick out Halloween pumpkins. However, the trip is about more than just buying a pumpkin- you can do that at the grocery store. There is apple cider, fresh cider donuts, and then the […]
Eliminate SHOULD From Your Vocabularly
There are a lot of things we know we SHOULD do- exercise more, be kinder to people, eat healthier, get a jump start on that project. However, the word SHOULD itself stops us from moving forward. It allows us to put off whatever we say after it. When you say: “I should get started on […]
Stop Kissing Frogs and Start Hiring Right with Behavioral Interview Questions
Do you ever wonder why the person you meet in a job interview somehow disappears right after the interview and their unskilled, sloth-like, Doppelganger-with-an-attitude shows up for the first day of work? One of the answers lies in Behavioral Interview Questions. Sharon Maaz, president of the Association of Business and Professional Women, wondered the same […]
Ask For Help, Offer Help
It’s Sunday afternoon and my husband has just fallen off a ladder, out of a tree, and onto the ground. It all started when he went out to trim the trees along our driveway. They’ve gotten pretty tall and the task is more difficult as a result. I offered to help, but he said he […]
Conflict Resolution Achieved: With Just Three Simple Questions
This week’s blog post is a guest post about conflict resolution by Rob Pennington, Ph.D. Dr. Rob is an educational psychologist who specializes in helping executives improve team performance through a balance of authority and collaboration. He is also an organizational consulting, executive coach, speaker, and award-winning author. The insights and wisdom he shares represent a […]