BLOG ARTICLES BY AMY

6 Ways to Encourage Employees to Provide Great Customer Service

6 Ways to Encourage Employees to Provide Great Customer Service

The world has become a digital marketplace, and businesses must keep up with changing customer expectations if they want to compete with their competitors, both locally and globally. To stay competitive, business owners need to understand how their employees can help them provide better customer service. Encouraging employees to provide excellent customer service can be […]

Top Posts from 11 Years of “The Performance Communication Blog”

Top Posts from 11 Years of “The Performance Communication Blog”

#As I was sitting here today planning this week’s blog post, I realized that this week is the 11th anniversary of my Performance Communication Blog. Although I haven’t always written every week, I’ve managed to amass more than 400 posts in the past 11 years, so I thought I’d share the 11 most popular posts […]

Give ’em the chocolate cake!

Give ’em the chocolate cake!

A while back, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer communication program for their customer care employees. As I watched customers come and go with the various products they wished to return, I noticed a trend. The customers who were calm and politely requested a […]

Achieve all your resolutions by eliminating these 5 words from your vocabulary in 2022

Achieve all your resolutions by eliminating these 5 words from your vocabulary in 2022

Most people don’t like to make New Year’s Resolutions because they don’t last much past January 10th. However, this year, I challenge you to make one of your resolutions to eliminate these weak, life-limiting words from your vocabulary. Not only will you feel better about yourself, but by eliminating these words from your vocabulary, you’re […]

Read this before sending your annual holiday letter

Read this before sending your annual holiday letter

Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in them. Apparently she didn’t believe me when I told her I didn’t mean HER letters, because she didn’t send me her Christmas letter again for about 10 years. I promise I wasn’t […]

12 Dos and Don’ts for the Office Holiday Party- Updated for 2021!

12 Dos and Don’ts for the Office Holiday Party- Updated for 2021!

Tis the season for holiday events including those at work and in your professional organizations. The office party can be a great time to really get to know your coworkers and colleagues, a chance to network and make new connections, and overall, an opportunity to shine as bright as Rudolph’s nose. However, every year we […]

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