BLOG ARTICLES BY AMY

Leading Change: Developing Your Change Mindset

Leading Change: Developing Your Change Mindset

Change is constant. Whether it’s a shift in your organization or the need to adapt to the ever-changing world around you, change is inevitable and necessary. Change as an individual, however, can be more challenging and uncomfortable than other types of change. Change leads to growth, but it can also be scary and for many […]

6 Ways to Encourage Employees to Provide Great Customer Service

6 Ways to Encourage Employees to Provide Great Customer Service

The world has become a digital marketplace, and businesses must keep up with changing customer expectations if they want to compete with their competitors, both locally and globally. To stay competitive, business owners need to understand how their employees can help them provide better customer service. Encouraging employees to provide excellent customer service can be […]

Top Posts from 11 Years of “The Performance Communication Blog”

Top Posts from 11 Years of “The Performance Communication Blog”

#As I was sitting here today planning this week’s blog post, I realized that this week is the 11th anniversary of my Performance Communication Blog. Although I haven’t always written every week, I’ve managed to amass more than 400 posts in the past 11 years, so I thought I’d share the 11 most popular posts […]

Achieve all your resolutions by eliminating these 5 words from your vocabulary in 2022

Achieve all your resolutions by eliminating these 5 words from your vocabulary in 2022

Most people don’t like to make New Year’s Resolutions because they don’t last much past January 10th. However, this year, I challenge you to make one of your resolutions to eliminate these weak, life-limiting words from your vocabulary. Not only will you feel better about yourself, but by eliminating these words from your vocabulary, you’re […]

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