BLOG ARTICLES BY AMY
Don’t send that holiday newsletter before reading this!
Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in them. Apparently, she didn’t believe me when I told her I didn’t mean HER letters, because she didn’t send me her Christmas letter again for about 10 years. I promise I wasn’t […]
Avoid Thanksgiving Dinner Table Drama This Year
I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding joy in what can sometimes be a stressful season. To kick things off, let’s talk about holiday gatherings like Thanksgiving, which is coming up next week! Family holiday gatherings should be a time to reconnect, enjoy […]
6 Bad Listening Habits You Need to Break Now
People often ask me what’s the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we don’t like to admit it, most of us aren’t the best of listeners and we’ve developed some bad habits over our lifetimes. As you review this list of bad […]
Ask yourself this one question and you’ll automatically be more productive
“Could you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my house, that my daughter actually wrote one of her college application essays on possessing a “productivity gene” that wouldn’t allow idle hands or an idle mind. If I’m not asking it of […]
6 Customer Experience Secrets that Will Change the Way You Do Business
Working to build a successful company requires time and dedication. However, many new businesses fail because they lack the fundamentals of running a business. For businesses these days, these fundamentals include more than just product knowledge and pricing. Today’s savvy business owner knows that to be successful in any business, you need a strong brand […]
Leading Change: Developing Your Change Mindset
Change is constant. Whether it’s a shift in your organization or the need to adapt to the ever-changing world around you, change is inevitable and necessary. Change as an individual, however, can be more challenging and uncomfortable than other types of change. Change leads to growth, but it can also be scary and for many […]
Steps to Becoming a More Empathetic Leader
Many people define empathy as the ability to step into someone else’s shoes. However as a leader, it’s more than that. It is the things you do and say daily that gives you the power to inspire others, create a culture of trust, and foster an environment where employees are happy and feel valued. As […]
6 Ways to Encourage Employees to Provide Great Customer Service
The world has become a digital marketplace, and businesses must keep up with changing customer expectations if they want to compete with their competitors, both locally and globally. To stay competitive, business owners need to understand how their employees can help them provide better customer service. Encouraging employees to provide excellent customer service can be […]
5 Characteristics of Great Leaders
Let’s face it, being a leader is challenging. Most of us never anticipate when we take on a leadership role the amount of time we’ll spend just trying to keep the team going in the right direction. In any team, there are going to be different types of people. Some will want to focus on […]