BLOG ARTICLES BY AMY
Stop Suffering from “Pumpkin Without Stem Syndrome”
Since Fall is here and Halloween is upon us, I was reminded of this blog post about pumpkins from a few years ago. Enjoy! Back East where I’m from, it’s a fall tradition for many families to take an afternoon trip to a local farm to pick out Halloween pumpkins. However, the trip is about […]
Avoid the Body Snatcher: Hire the Right Fit Employee Every Time
Have you ever suffered from BSS? Body Snatcher Syndrome? You know it. It works like this: You THINK you’ve done everything right in the interview process and you THINK you’ve found the right person for the job, but somehow between the interview and the first day of work, the person you hired is body snatched […]
Are you THAT customer? The one employees hate?
I understand that everyone has bad days and one day’s actions might not be a true reflection of that person. I understand that you can’t know what else might be going on in someone else’s life that could cause them to behave badly. I also understand that dealing with customers who are schmucks comes with […]
The #1 Key to Customer Service: Give Them The Chocolate Cake
About a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer service communication program for their customer care employees. As I watched customers come and go with their various products they wished to return, I noticed a trend. The customers who were calm and politely […]
7 Ways to Stand Up For Yourself at Work Without Getting Fired
In the 20 plus years I’ve been presenting workshops to both managers and employees, I’ve always advocated Assertiveness as the way to stand up for yourself in most situations. Although being passive or aggressive might be the best option in some situations, when it comes to dealing with a disrespectful boss or bullying co-worker at […]
6 Ways to Say NO Without Sounding Like a . . . Jerk
One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I’ve written blog posts in the past about WHY you should say no and given a few examples of HOW to say it, but I wanted you to have more ways and examples all […]
5 Ways Your Employees are Driving Customers Away Every Day
If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away every day and you probably don’t even know it. Let’s face it, no matter your industry or type of business, you have competitors. There’s another business like yours on the next block, […]
Why I’m Releasing My Inner Kraken
One of most quoted lines from the movie, Clash of the Titans, is RELEASE THE KRAKEN. In the film, the Kraken is a huge, multi-limbed sea monster that Zeus unleashed on the world to teach humans a lesson for their bad behavior. The quote has taken on a lot of different meanings over time, but […]
5 Communication Lessons I Learned From the Worst Puppy in America
Some of you who follow me on Facebook or Twitter know that about a year or so ago, we got a new dog . . . Guinevere who is also known as Gunny, Gummy Bear, and most famously, the #WPIA (Worst Puppy in America.) When she came to us, the #WPIA was covered in mange, […]