As we head into the last few weeks of 2018, I am starting to worry about the things I had on my “to do” list for this year that I’ve still not completed. One part of me wants to just say, “To heck with it, the year is almost over, I’ll start over in January.” […]
The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one filled with stress, as we struggle to come up with ideas of what to give others. This year, why not focus on the gift of communication? It’s something that you […]
‘Tis the season for holiday events including those at work and in your professional organizations. These events can be great times to really get to know your coworkers and colleagues, a chance to network and make new connections, and overall, an opportunity to shine as bright as Rudolph’s nose. ‘ However, every year I see […]
Thanksgiving is the kick-off to the holiday season. It’s often the first chance for family and friends to gather in large groups and enjoy each other’s company. Unfortunately, holiday gatherings can also be a big communication challenge for many families. Trying to do and say the “right” thing, meet others’ expectations, and deal with family members’ lack […]
In this age of online shopping and worldwide competition, the relationship between companies and their customers has changed. It’s not enough to just provide a product or service – your customers can probably get that same product or service around the corner or online and they can probably find it cheaper. Therefore, it’s important for […]
Last week I shared the reasons why you should be having regular staff meetings. However, your staff meetings won’t be successful if you don’t have a great agenda. Without an agenda meetings will get off track, run too long, and won’t accomplish anything – which is why so many people complain about meetings! However, rather […]
Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what staff is doing, standard operating procedures aren’t followed, important things often “fall through the cracks,” there’s a lot of redundancy of effort and communication, and any improvements implemented quickly go by […]
Since Fall is here and Halloween is upon us, I was reminded of this blog post about pumpkins from a few years ago. Enjoy! Back East where I’m from, it’s a fall tradition for many families to take an afternoon trip to a local farm to pick out Halloween pumpkins. However, the trip is about […]
Have you ever suffered from BSS? Body Snatcher Syndrome? You know it. It works like this: You THINK you’ve done everything right in the interview process and you THINK you’ve found the right person for the job, but somehow between the interview and the first day of work, the person you hired is body snatched […]
I understand that everyone has bad days and one day’s actions might not be a true reflection of that person. I understand that you can’t know what else might be going on in someone else’s life that could cause them to behave badly. I also understand that dealing with customers who are schmucks comes with […]
