My best friend’s mother, Mary Joy Brooks, died on October 4th after a more than 11 year battle with stage four metastatic breast cancer. It was a miracle really that she survived as long as she did. However, I think she outlived the grim statistics because of the way she viewed her illness and how […]
When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]
If you’re shocked, appalled, or offended, please read last week’s blog post… again. We’ll be back next week!
I’m one of those people who fought getting a smartphone for a long time. My excuse? I didn’t want to be THAT connected or accessible. I already feel like I’m a slave to my laptop. Although I have an office, my laptop and phone live on my kitchen table. It’s difficult to walk by and see emails […]
When I teach workshops on communication, I always mention that it seems most people use their best communication skills with strangers and and their worst communication skills with those they love. There are many reasons, but it mostly happens because we feel it’s “safe” to do so. My boss might fire me for telling him he’s […]
If traditional networking leaves you feeling like a circling vulture, or the roadkill being circled, here’s a different approach that helps achieve the same, or even better, outcome.
We often wait to say things we should, thinking “there’s always tomorrow.” What if there wasn’t?
Last week, I posed some questions you should ask yourself before initiating a challenging conversation. Now that you’ve had some time to prepare yourself for the conversation, here is a four-step process that will help you navigate through the most difficult conversations to a successful conclusion. However, keep in mind, no conversation will be successful if both parties aren’t […]
Many people say PowerPoint is dead, killed off by the new generation of online presentation tools such as Prezi. However, in most corporate, education, and other environments PowerPoint is still the tool of choice. I don’t think PowerPoint is going away anytime soon and having attended several presentations over the past few months that fell under […]
When I started the Practical Communication Blog, my second post was entitled, “What You Don’t Know About Nonverbal Communication Can Hurt You.” In it, I discussed the importance of understanding the powerful role nonverbal communication plays in our interactions. Today, I want to share five nonverbal communication tips taken from my book “Practical Communication: 25 Tips, […]