Do People Resist Your Requests? Here’s Why

When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]

Four Steps for Conducting Challenging Conversations

Last week, I posed some questions you should ask yourself before initiating a challenging conversation. Now that you’ve had some time to prepare yourself for the conversation, here is a four-step process that will help you navigate through the most difficult conversations to a successful conclusion. However, keep in mind, no conversation will be successful if both parties aren’t […]

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