When my daughter Kelsey was about four years old, we were both sitting and looking at the new fish in our fish tank. Having just added the fish, I was watching them closely to ensure they were adjusting to the water, temperature, and other fish in the tank. While I was doing this, Kelsey was […]
This week’s blog post is a guest post from Alana Hill. Alana is a passionate speaker, author, and consultant at 2Hill Consulting Services. As a Change Leadership expert, she inspires teams to move past their roadblocks by applying her proven combination of critical thinking and compassionate leadership. Her experience as an engineer and certified Project Management […]
On November 25, I went to check on things, as I do every day, at my local animal control facility where I volunteer. In the stray-hold area I saw “Zuzu.” She was emaciated and eaten up with mange- so she was itchy, smelly, and mostly bald from head to toe. She’d obviously been attacked by […]
Several years ago, I mentioned to a friend that I couldn’t stand receiving SOME holiday letters because of the things people write in them. Apparently she didn’t believe me when I told her I didn’t mean HER letters, because she didn’t send me her Christmas letter again for about 10 years. I promise I wasn’t […]
I’m a critic. There, I said it. I’m critical of myself and critical of others (although I don’t usually VOICE my criticism of others to their faces). I see the risks rather than the rewards, the flaws rather than the strong points, the mistakes rather than the things done right. As I was trying to […]
The holidays should be a time of joy, gratitude, and togetherness. However, for some, it’s a time of stress, family drama, and poor decisions. Rather than spreading out communication advice for “Coping with the Holidaze” over the entire month of December, I wanted to share a few of my past holiday-related blog posts all at […]
As we head into the last month of 2016, I was thinking about the things I had on my “to do” list for this year that I’ve still not completed. With just a few weeks left and 5 full-day training classes still to come, it would be easy to just coast to the end of […]
For many of us, it’s the first word we learn, thus the popularity of baby T-shirts that read, “My name is No No” on the front. We learn to use “no” first, because it’s a powerful word synonymous with taking a stand, contradicting authority, being an individual. It was so easy to say as a […]
Last weekend I spent time with some of my NSA colleagues at beautiful High Point University in High Point, North Carolina. If you’ve never been there, it looks like a combination of a high-end resort, a traditional college campus, and Disney World. During our visit, High Point President Dr. Nido Qubein shared how he turned […]
Customer service is one of the most important aspects of any successful business and I write about it a lot. This week, I wanted to share with you this post by my friend and colleague Dave Lieber. Dave is a Certified Speaking Professional and newspaper columnist. Be sure to visit his website – DaveLieber.org – […]
