One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I’ve written blog posts in the past about WHY you should say no and given a few examples of HOW to say it, but I wanted you to have more ways and examples all […]
People Skills, or Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and build one-on-one relationships. Since people skills aren’t generally taught in school, we take what we learned in childhood from our parents, and go forth into our lives doing the best we can. However, sometimes our best […]
On June 30, just a few months into the Covid-19 pandemic, I received a call pleading for help for a dog someone had seen “dumped” from a pickup truck on a dead-end country road. As the president of an animal rescue, this isn’t the first call I’ve received like this one, but when I got […]
Whether it’s being stuck at home day in and day out with your family, or frustration over trying to keep remote connections with your coworkers, you may find that since COVID-19 began, you’re getting into more arguments and conflict situations with those around you. When faced with a conflict or potential conflict situation, everyone has […]
From facial expressions and body language, to our vocal qualities, clothes, and even how we use or misuse time, our nonverbal communication speaks “loud and clear,” whether we want it to or not. Here’s why: First, it is our primary mode of communication. Before you could speak, you “communicated” how you felt using body language, […]
In difficult times like we’re all experiencing right now, the saying, “Hard times will always reveal true friends,” has never been more true. It seems for many people I’ve spoken with lately, the struggles they’re experiencing have helped some friendships grow stronger, while others have left them scratching their heads as to why they ever […]
Data compiled in 2018 by the Radicati Group shows that there were about 124.5 billion business emails sent and received each day, while there are about 111.1 billion consumer emails sent and received each day. I can only imagine how much that number has gone up now, with so many people working remotely! As a result, […]
As you might imagine, the calendars of professional speakers and trainers around the country have basically “dried up” the past few months as conferences have been cancelled and classroom training has been postponed for the health and safety of everyone involved. Many of my colleagues are devastated not to have the opportunity to be on […]
No matter what business you’re in, there will be times when things go wrong when serving your customers. From forgetting to process an order to selling a product that doesn’t meet the customer’s expectations, you’re going to let your customers down. Customer service failures don’t have to define you. It’s how you RESPOND to service […]
Like many of you, I’m working from home right now. Unlike many of you, I’ve worked from home (for the most part) for the past 20 years, so I have a LOT of experience trying to juggle projecting a professional image, staying focused, and managing my time with pets around. However, in the past few […]
