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4 Reasons Why the Customer is NOT Always Right
Performance Communication
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4 Reasons Why the Customer is NOT Always Right

The number one most incorrect quote about customer service that is perpetuated time and again, is: “The Customer is Always Right.” WRONG! Training employees to believe this fallacy and insisting that they live by it is not only wrong, but it’s bad for business. Consider these situations: Would you let a naked customer dine in […]

Amy Castro
January 27, 2020
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