6 Customer Experience Secrets that Will Change the Way You Do Business

6 Customer Experience Secrets that Will Change the Way You Do Business

Working to build a successful company requires time and dedication. However, many new businesses fail because they lack the fundamentals of running a business. For businesses these days, these fundamentals include more than just product knowledge and pricing. Today’s savvy business owner knows that to be successful in any business, you need a strong brand […]

6 Ways to Encourage Employees to Provide Great Customer Service

6 Ways to Encourage Employees to Provide Great Customer Service

The world has become a digital marketplace, and businesses must keep up with changing customer expectations if they want to compete with their competitors, both locally and globally. To stay competitive, business owners need to understand how their employees can help them provide better customer service. Encouraging employees to provide excellent customer service can be […]

Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

When customers are unhappy, they’re generally not on their best behavior. Unfortunately, no matter how much customers “push your buttons” as a professional customer service provider, you have to remain on yours. It’s not easy, but you can keep your cool when customers heat up by using these five techniques: 1. Take responsibility for your […]