5 Communication Tips for Surviving Family Holiday Gatherings

5 Communication Tips for Surviving Family Holiday Gatherings

Thanksgiving is the kick-off to the holiday season. It’s often the first chance for family and friends to gather in large groups and enjoy each other’s company. Unfortunately, holiday gatherings can also be a big communication challenge for many families. Trying to do and say the “right” thing, meet others’ expectations, and deal with family members’ lack […]

It’s Time to Stop Believing These Motivation Myths

It’s Time to Stop Believing These Motivation Myths

Motivation. The elusive Holy Grail of managers around the world. “Why aren’t my employees motivated?” “How can I motivate my employees?” “Why can’t I keep motivation going?” At least once a week I’m asked one of these questions by a caller, client, or workshop participant. The Gallup organization estimates that disengaged, unmotivated workers cost businesses about $300 billion […]

When Communication Fails, Look in the Mirror First

If you’ve ever seen one of those “When Animals Attack,” reality television shows, you know they’re based on stories and sometimes graphic video footage of animals attacking people. Sometimes the result is humorous, with the human simply being embarrassed by the encounter. Other stories end in tragedy. Many who watch these shows walk away concluding that the animals were […]

4 Reasons Why the Customer is NOT Always Right

4 Reasons Why the Customer is NOT Always Right

The number one most incorrect quote about customer service that is perpetuated time and again, is: “The Customer is Always Right.” WRONG! Training employees to believe this fallacy and insisting that they live by it is not only wrong, but it’s bad for business. Consider these situations: Would you let a naked customer dine in […]