INCREASE PRODUCTIVITY • DECREASE CONFLICT • IMPROVE CUSTOMER SERVICE
Amy's Here to Help.
Amy P. Castro is a recognized Performance Communication® expert, speaker, author, and blogger. She brings her communication expertise combined with 20+ years of business experience to help you conquer your biggest problems, including hiring the right employees to serve your customers and how to attract and retain life-long customers. She knows how to help professionals like you solve their biggest challenges in growing their leaders and teams and getting customers to stick to you like glue!
Amy holds a Bachelor’s Degree in Journalism from the George Washington
University and a Master’s Degree in Human Communication Theory from the University of Northern Colorado. She also holds the prestigious “Certified Speaking Professional” (CSP) status conferred by the National Speakers Association (NSA). The CSP is the highest earned designation in NSA and only about 10% of members worldwide hold this status.
Amy is a proud Air Force veteran and author of Practical Communication: 25 Tips, Tools, and Techniques for Getting Along and Getting Things Done and The Secrets of Effective Leadership Communication.
Amy’s personal passion is pets, so she speaks in the pet industry and writes for pet industry trade magazines such as Pet Age Magazine, PetVet, and Pet Boarding and Daycare. When Amy isn’t speaking and writing, she’s saving the lives of stray and abandoned pets through the nonprofit animal rescue she founded, Starlight Outreach and Rescue. To date, Amy has personally fostered and found forever homes for more than 700 pets.
Why Hire a CSP?
According to the National Speakers Association, the CSP™ designation is the speaking profession’s highest earned international measure of professional platform competence. When speakers earn the CSP™ designation, meeting professionals looking to hire the best of the best will see their commitment to the profession, know they have top-notch speaking abilities, and have a proven track record of professionalism and success.
How Does a Speaker Earn the CSP™ Designation?
The CSP™ designation is earned by mastering four professional competencies:
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Eloquence – The art of speaking and the use of powerful and persuasive presentations.
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Expertise – The knowledge, skills, and experience in a specific area.
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Enterprise – The purposeful undertaking of a successful speaking business venture.
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Ethics – The principles or standards governing the conduct of those in the speaking profession.
Every CSP™ must…
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Maintain membership in one of the 14 member associations of the GSF and subscribe to their Code of Professional Ethics.
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Serve a specific number of clients within a five year period.
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Show a certain level of earnings each year for a minimum of five years.
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Present hundreds of professional speaking engagements.
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Continue education in the professional speaking field.
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Receive excellent ratings on performance evaluations from past clients.
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Receive excellent ratings on performance evaluations from fellow Certified Speaking Professionals.
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Maintain and renew their designation every 5 years.
How Many Speakers Hold the CSP Designation?
Fewer than 12 percent of the 5,000+ speakers worldwide, who belong to the 14 member associations of the Global Speakers Federation (GSF), currently hold the Certified Speaking Professional designation. When you hire a CSP™ , you’re hiring a speaker who is acknowledged to be one of the best in the profession.
Amy's A.I.M.™ Process for Developing Leaders
& Building Amazing Teams is Simple:
#1 Assess
To truly solve the problem, we must first understand it, which is why we always start with a thorough needs assessment process.
#2 Intervene
Whether it’s consulting, coaching, or a live or virtual training program, Amy offers customized solutions based on your needs to help you achieve your goals.
#3 Maintain
Ongoing coaching and consulting programs, plus a full knowledgebase of books, in-person and online courses, webinars, and articles for continued improvement.
Get Your FREE Customer Communication Checklist
Are your team members communicating effectively with your customers?
Find out with this Effective Customer Communication Checklist!
Ready to Get Started?
Schedule your free consultation with Amy Castro below.
AMY CASTRO
Leadership & Team Development Expert
Direct: (281) 728-2248
