Positive Assertiveness: 7 Tips for Stepping Up Without Stepping on Toes

Positive Assertiveness: 7 Tips for Stepping Up Without Stepping on Toes

Last week I gave readers the opportunity to take a communication style quiz that helped them identify whether their primary communication style was passive, passive aggressive, aggressive, or assertive. Many of those who took the assessment have sent me emails and messages lamenting their styles and asking how to “fix” them. First off, with the […]

Stop Criticizing and Start Giving the Gift of Providing Performance Improvement Feedback

Stop Criticizing and Start Giving the Gift of Providing Performance Improvement Feedback

Over the years, I’ve seen an evolution in terms used for negative feedback. The first term I remember hearing is constructive criticism. The problem was, most of the criticism wasn’t constructive, so it was really just criticism. Then someone decided to soften the term and call it constructive feedback. However, once again, it wasn’t very constructive, so […]

Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

When customers are unhappy, they’re generally not on their best behavior. Unfortunately, no matter how much customers “push your buttons” as a professional customer service provider, you have to remain on yours. It’s not easy, but you can keep your cool when customers heat up by using these five techniques: 1. Take responsibility for your […]

Avoid Electronic Communication Regret: Read This Before You Hit SEND

Avoid Electronic Communication Regret: Read This Before You Hit SEND

Your heart is pounding. Your thoughts are racing. You’re in a total panic. Why? You have Electronic Communication Regret, commonly known as ECR – a condition occurring in thousands of people every day who hit SEND without really thinking things through. Although the condition isn’t fatal, it can have debilitating, long-lasting, life-altering side effects, including, […]

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