When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and sometimes get angry. Even if they never open their mouths, they’re likely thinking, “I don’t have to do anything! Just watch me!” Whether speaking to a customer, an employee, or to a child, beginning with, “You’ll […]
When I started the Practical Communication Blog, my second post was entitled, “What You Don’t Know About Nonverbal Communication Can Hurt You.” In it, I discussed the importance of understanding the powerful role nonverbal communication plays in our interactions. Today, I want to share five nonverbal communication tips taken from my book “Practical Communication: 25 Tips, […]
Whether you’re in a job interview, meeting new people, or catching up with an old friend, a great conversation is more than just, “I talk, you listen. You talk, I listen.” The art of good conversation takes skill and practice. Here are three steps you can take toward becoming a great conversationalist. 1. Get to know […]
I’ve been on the road training for the past two weeks and will basically be gone for the next four weeks as well. Although I have e-mail access on my cell phone, I’m not always able to check it during the day and e-mails tend to pile up. Part of my sorting process is looking at who […]
Regardless of the size of your organization or the nature of your business, if you’re not on board the social media train, you’ll be left standing at the station as your competitors travel into the future. From sole proprietors to non-profits, for-profits, cities, counties, and even school booster clubs– organizations are taking advantage of the […]
Please—a simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do we say when we want someone to pass the broccoli?” “No thanks,” perhaps. As we get older, move out on our own, and no longer rely on our mothers to keep us in […]