5 Ways Your Employees are Driving Customers Away Every Day

5 Ways Your Employees are Driving Customers Away Every Day

If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away every day and you probably don’t even know it.  Let’s face it, no matter your industry or type of business, you have competitors. There’s another business like yours on the next block, […]

7 Phrases to Avoid if You Don’t Want Customers Getting Fired Up

7 Phrases to Avoid if You Don’t Want Customers Getting Fired Up

Many people don’t realize that a simple, “seemingly” innocent comment, when said to an angry customer can turn a concern or complaint into a full-blown argument. When it comes to the words you choose, they can either be water or gasoline on the customer’s smoldering emotions. If you’d like to be a customer service fire […]

10 Questions You Should Be Asking Your Customers – and Probably Aren’t

10 Questions You Should Be Asking Your Customers – and Probably Aren’t

Some people mistakenly believe that if customers aren’t complaining, they must be happy. What they don’t realize is most unhappy customers never communicate their concerns or tell you why they’re unhappy, they simply “vote with their feet” and never come back. Customers often don’t have the time, energy, or heart to tell you that you’re no longer meeting […]

30 Customer Service “Fails” that Can Ruin Your Organization’s Reputation

30 Customer Service “Fails” that Can Ruin Your Organization’s Reputation

Most companies talk a lot about the importance of customer service, but the actions of their employees don’t reflect that they value customer service above all else. Before the internet, poor customer service stories spread one-to-one, meaning one person had a bad experience and shared it with others one at a time. However, in the […]

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