Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

Customer Service: 5 Ways to Cool Things Down When Customers Heat Up

When customers are unhappy, they’re generally not on their best behavior. Unfortunately, no matter how much customers “push your buttons” as a professional customer service provider, you have to remain on yours. It’s not easy, but you can keep your cool when customers heat up by using these five techniques: 1. Take responsibility for your […]