The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one filled with stress, as we struggle to come up with ideas of what to give others. This year, why not focus on the gift of communication? It’s something that you […]
About a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer service communication program for their customer care employees. As I watched customers come and go with their various products they wished to return, I noticed a trend. The customers who were calm and politely […]
Some of you who follow me on Facebook or Twitter know that about a year or so ago, we got a new dog . . . Guinevere who is also known as Gunny, Gummy Bear, and most famously, the #WPIA (Worst Puppy in America.) When she came to us, the #WPIA was covered in mange, […]
When writing this blog, I often get long-winded in my attempt to explain, define, provide examples, etc., so that people, “get it.” However, there is some communication advice that is so simple, so succinct, that it doesn’t require explanation. Here are 10 Communication “quotes” that are my favorites. Some are my own, some are just […]
The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one filled with stress, as we struggle to come up with ideas of what to give others. This year, why not focus on the gift of communication? It’s something that you […]
15 years ago, when we put a pool in our backyard, I had the unfortunate honor of being the only person home when they “turned over” the pool to us. That means I was the one who was taught how to clean the pool, backwash the filter, empty the skimmer baskets, etc. So for the […]
While the entire Texas coast is still trying to recover from Hurricane Harvey, many of my clients who were affected by the storm are calling to say they need help in the area of communication. Even though budgets are tight and many have been hit by expenses that couldn’t have been foreseen when budgets were […]
As a communication fanatic, I may be biased, but I think it’s time people stop taking communication for granted and start adding up the cost of poor communication. Too many people assume because their mouths work, their ears work, and they can read and write, that means they’re communicating. To a certain degree, they’re right. They […]
As far as I’m concerned, communication is the key to success in everything we do. From our relationships to our work, communication is what keeps us moving forward, learning, growing, overcoming obstacles, and it’s what makes life worth living. The abundance of quotes on the topic proves to me that I’m on to something, so […]
“I’ll start on Monday.” How many times have you heard someone say this or said it yourself? How many times has Monday come and gone without anything getting started? This week, I’m challenging you to take, “I’ll start on Monday,” to heart and really begin to look at Monday as a new chance to get a […]
