Data compiled in 2018 by the Radicati Group shows that there were about 124.5 billion business emails sent and received each day, while there are about 111.1 billion consumer emails sent and received each day. I can only imagine how much that number has gone up now, with so many people working remotely! As a result, […]
As you might imagine, the calendars of professional speakers and trainers around the country have basically “dried up” the past few months as conferences have been cancelled and classroom training has been postponed for the health and safety of everyone involved. Many of my colleagues are devastated not to have the opportunity to be on […]
No matter what business you’re in, there will be times when things go wrong when serving your customers. From forgetting to process an order to selling a product that doesn’t meet the customer’s expectations, you’re going to let your customers down. Customer service failures don’t have to define you. It’s how you RESPOND to service […]
Like many of you, I’m working from home right now. Unlike many of you, I’ve worked from home (for the most part) for the past 20 years, so I have a LOT of experience trying to juggle projecting a professional image, staying focused, and managing my time with pets around. However, in the past few […]
Many businesses are in the position of having to replace employees who left during shut downs and aren’t coming back, while some whose businesses have grown during Covid-19 are adding staff to meet the needs of their customers. In the past few weeks, several new and existing clients have reached out to me asking for […]
I think I’ve spent more time in Zoom meetings over the past two months than I have in my life! I’m sure many of you feel the same. One of the common themes of the meetings I’ve been in has been “How do we survive and keep our businesses alive when our doors are closed […]
Whether you chose to work remotely or you’ve been thrust into the world of “telecommuters” by world events or changes in your business or industry, trying to manage a remote team brings challenges to even the most experienced leaders. In times of crisis, it’s very important that you realize your employees may feel like their […]
\Although telecommuting isn’t new, the Coronavirus has made working from home the only way to stay in business for many organizations. Employees who never thought they’d work from home now find themselves struggling to carve out office space in their homes and juggling getting work done with bored kids who will likely be out of […]
With public events around the world being cancelled due to coronavirus concerns, air and other travel plummeting, and people looking at their coworkers and clients funny with every cough or sniffle, many people have been asking how we can maintain a sense of civility, camaraderie, and respect when everyone is afraid to get too close […]
Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what staff is doing, standard operating procedures aren’t followed, important things often “fall through the cracks,” there’s a lot of redundancy of effort and communication, and any improvements implemented quickly go by […]
