At the animal shelter where I volunteer, there’s a dog named Chloe. She’s been at the facility since March of 2019 – longer than any...

Every year, people resolve to make the coming year their "best ever" by making resolutions for better behavior. This year, I challenge...

Every year, people resolve to make the coming year their “best ever” by making resolutions for better behavior. This year, I challenge...

As we head into the last few weeks of 2019, I am starting to worry about the things I had on my "to do" list for this year that I've...

As we head into the last few weeks of 2019, I am starting to worry about the things I had on my “to do” list for this year that I’ve...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

'Tis the season for holiday events including those at work and in your professional organizations. The office party can be great times to...

‘Tis the season for holiday events including those at work and in your professional organizations. The office party can be great times to...

Several years ago, I mentioned to a friend that I couldn't stand receiving certain holiday letters because of the things people write in...

Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in...

The holiday season is upon us and even though it's relatively early, you might already be feeling stressed out, worried, and wishing it...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a...

I thought I'd get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a...

Everyone’s striving for excellence these days, or at least that’s what they tell people. So why is it that we so infrequently experience...

Everyone's striving for excellence these days, or at least that's what they tell people. So why is it that we so infrequently experience...

This week, my assistant posted a “good news” post on the Facebook page for the nonprofit animal rescue I started in 2017, Starlight...

This week, my assistant posted a "good news" post on the Facebook page for the nonprofit animal rescue I started in 2017, Starlight...

One of the simplest phrases in customer service is one we seldom hear, yet it's the most powerful tool in your tool box to de-escalate a...