BLOG ARTICLES BY AMY
3 Ways to Dump a Friend Who’s Not Really a Friend
In difficult times like we’re all experiencing right now, the saying, “Hard times will always reveal true friends,” has never been more true. It seems for many people I’ve spoken with lately, the struggles they’re experiencing have helped some friendships grow stronger, while others have left them scratching their heads as to why they ever […]
Don’t send another email without asking these questions first
Data compiled in 2018 by the Radicati Group shows that there were about 124.5 billion business emails sent and received each day, while there are about 111.1 billion consumer emails sent and received each day. I can only imagine how much that number has gone up now, with so many people working remotely! As a result, […]
Why I Like Virtual Learning More than In-Person Training
As you might imagine, the calendars of professional speakers and trainers around the country have basically “dried up” the past few months as conferences have been cancelled and classroom training has been postponed for the health and safety of everyone involved. Many of my colleagues are devastated not to have the opportunity to be on […]
Responding to Customer Service Failure
No matter what business you’re in, there will be times when things go wrong when serving your customers. From forgetting to process an order to selling a product that doesn’t meet the customer’s expectations, you’re going to let your customers down. Customer service failures don’t have to define you. It’s how you RESPOND to service […]
Why Dogs are Better Officemates than Cats
Like many of you, I’m working from home right now. Unlike many of you, I’ve worked from home (for the most part) for the past 20 years, so I have a LOT of experience trying to juggle projecting a professional image, staying focused, and managing my time with pets around. However, in the past few […]
Successful Virtual Hiring: Read This Before You Scrap Your Old Processes
Many businesses are in the position of having to replace employees who left during shut downs and aren’t coming back, while some whose businesses have grown during Covid-19 are adding staff to meet the needs of their customers. In the past few weeks, several new and existing clients have reached out to me asking for […]
Don’t Let Stressful Times Impact Your Customer Service
In these stressful times, it can be easy to put your head down and focus so hard on dollars and cents and your bottom line, that you lose your focus on your organization’s main purpose: to serve your customers. Here’s a past blog post that will help remind you and your team of the mistakes […]
Serving Your Customers Through Crisis
I think I’ve spent more time in Zoom meetings over the past two months than I have in my life! I’m sure many of you feel the same. One of the common themes of the meetings I’ve been in has been “How do we survive and keep our businesses alive when our doors are closed […]
The Importance of Empathy in Challenging Times
Whether you chose to work remotely or you’ve been thrust into the world of “telecommuters” by world events or changes in your business or industry, trying to manage a remote team brings challenges to even the most experienced leaders. In times of crisis, it’s very important that you realize your employees may feel like their […]