No matter how hard you try to prevent unhappy customers, there are always going to be times when customers are unhappy with a product or...

As an avid animal rescuer, I'd rather wrangle a feral cat or deal with an aggressive dog than to face an angry human. Unfortunately, it’s...

As an avid animal rescuer, I’d rather wrangle a feral cat or deal with an aggressive dog than to face an angry human. Unfortunately, it’s...

Most people don't like to make New Year's Resolutions because they don't last much past January 10th. However, this year, I challenge you...

Most people don’t like to make New Year’s Resolutions because they don’t last much past January 10th. However, this year, I challenge you...

Several years ago, I mentioned to a friend that I couldn't stand receiving certain holiday letters because of the things people write in...

Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in...

Tis the season for holiday events including those at work and in your professional organizations. The office party can be a great time to...

Tis the season for holiday events including those at work and in your professional organizations. The office party can be a great time to...

The holiday season is upon us and even though it's relatively early, you might already be feeling stressed out, worried, and wishing it...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

I thought I'd get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a...

I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a...

Since Thanksgiving a few weeks away, I was thinking about how infrequently we give thanks to the people in our lives. For many families...

Since Thanksgiving a few weeks away, I was thinking about how infrequently we give thanks to the people in our lives. For many families...

Imagine being in the pre-op ward of a hospital and you're getting ready to have a major surgery. Your surgeon comes by and you ask, "So...

Imagine being in the pre-op ward of a hospital and you’re getting ready to have a major surgery. Your surgeon comes by and you ask, “So...

As many of you may know, I'm the founder and president of a nonprofit, animal-rescue organization. I started Starlight Outreach and...

As many of you may know, I’m the founder and president of a nonprofit, animal-rescue organization. I started Starlight Outreach and...

If your plate is overflowing and you struggle to let go of the things on your to-do list, you need to watch this quick, 15-minute...