I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding joy in what can sometimes be a...

People often ask me what's the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we...

People often ask me what’s the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we...

“Could you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my house,...

“Could you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my house,...

Working to build a successful company requires time and dedication. However, many new businesses fail because they lack the fundamentals...

Working to build a successful company requires time and dedication. However, many new businesses fail because they lack the fundamentals...

Change is constant. Whether it’s a shift in your organization or the need to adapt to the ever-changing world around you, change is...

Change is constant. Whether it’s a shift in your organization or the need to adapt to the ever-changing world around you, change is...

Many people define empathy as the ability to step into someone else's shoes. However as a leader, it's more than that. It is the things...

Many people define empathy as the ability to step into someone else’s shoes. However as a leader, it’s more than that. It is the things...

The world has become a digital marketplace, and businesses must keep up with changing customer expectations if they want to compete with...

The world has become a digital marketplace, and businesses must keep up with changing customer expectations if they want to compete with...

Let's face it, being a leader is challenging. Most of us never anticipate when we take on a leadership role the amount of time we'll...

Let’s face it, being a leader is challenging. Most of us never anticipate when we take on a leadership role the amount of time we’ll...

#As I was sitting here today planning this week's blog post, I realized that this week is the 11th anniversary of my Performance...

#As I was sitting here today planning this week’s blog post, I realized that this week is the 11th anniversary of my Performance...

A while back, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer communication program...

A while back, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer communication program...

No matter how hard you try to prevent unhappy customers, there are always going to be times when customers are unhappy with a product or...