One of most quoted lines from the movie, Clash of the Titans, is RELEASE THE KRAKEN. In the film, the Kraken is a huge, multi-limbed sea...

Some of you who follow me on Facebook or Twitter know that about a year or so ago, we got a new dog . . . Guinevere who is also known as...

Some of you who follow me on Facebook or Twitter know that about a year or so ago, we got a new dog . . . Guinevere who is also known as...

People often ask me what’s the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we...

People often ask me what's the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we...

We all face conflict in every aspect of our lives. We might have family feuds at home and war waging in the workplace. We have conflict...

We all face conflict in every aspect of our lives. We might have family feuds at home and war waging in the workplace. We have conflict...

Many people can relate to the frustration of receiving a voicemail message that is unclear, incomplete, or so long-winded that even the...

Many people can relate to the frustration of receiving a voicemail message that is unclear, incomplete, or so long-winded that even the...

I was presenting a customer service program last week when a participant asked how to handle customers who exhibited "bad cell phone...

I was presenting a customer service program last week when a participant asked how to handle customers who exhibited “bad cell phone...

Relationships with people are similar to our relationships with our cars. Just go with me on this analogy for a minute. You have a...

Relationships with people are similar to our relationships with our cars. Just go with me on this analogy for a minute. You have a...

Please. A simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do...

Please. A simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do...

In my consulting work with organizations, I’m often asked to work with leaders who are having “issues” with their relationships with...

In my consulting work with organizations, I'm often asked to work with leaders who are having "issues" with their relationships with...

The best leaders know that dealing with problem employee behavior is just one of those things that comes with the job. However, most...

The best leaders know that dealing with problem employee behavior is just one of those things that comes with the job. However, most...

I've always wanted to plant a garden, so several years ago I did. Since I wanted it to be successful, I really gave my garden a lot of...