In this age of online shopping and worldwide competition, the relationship between companies and their customers has changed. It's not...

Last week I shared the reasons why you should be having regular staff meetings. However, your staff meetings won’t be successful if you...

Last week I shared the reasons why you should be having regular staff meetings. However, your staff meetings won't be successful if you...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

Since Fall is here and Halloween is upon us, I was reminded of this blog post about pumpkins from a few years ago. Enjoy! Back East where...

Since Fall is here and Halloween is upon us, I was reminded of this blog post about pumpkins from a few years ago. Enjoy! Back East where...

Have you ever suffered from BSS? Body Snatcher Syndrome? You know it. It works like this: You THINK you’ve done everything right in the...

Have you ever suffered from BSS? Body Snatcher Syndrome? You know it. It works like this: You THINK you've done everything right in the...

I understand that everyone has bad days and one day's actions might not be a true reflection of that person. I understand that you can't...

I understand that everyone has bad days and one day’s actions might not be a true reflection of that person. I understand that you can’t...

About a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer service...

About a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer service...

In the 20 plus years I’ve been presenting workshops to both managers and employees, I’ve always advocated Assertiveness as the  way to...

In the 20 plus years I’ve been presenting workshops to both managers and employees, I’ve always advocated Assertiveness as the  way to...

One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I’ve written blog posts in...

One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I've written blog posts...

If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away...

If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away...

One of most quoted lines from the movie, Clash of the Titans, is RELEASE THE KRAKEN. In the film, the Kraken is a huge, multi-limbed...