Whether we blame it on auto complete, or we cover ourselves with an automatic disclaimer on text messages and emails, such as, “This...

Everyone has a communication style when interacting with others. It is their primary, “go to” approach to dealing with situations. It’s...

For those who don’t know it, when I’m not training on communication, customer service, and working relationships, I foster animals for my...

There are many aspects to preparing the next generation of leaders, but one of the most important, common denominators is developing...

“Thanks for passing the ketchup,” works. “Hey Bob, thanks for the kidney,” seems to fall short. –From “Practical Communication: 25 Tips,...

We’ve all come across people who seem to love conflict. They seek it out, jump into it even if it has nothing to do with them, and start...

Without even realizing it, you may have let wimpy words and powerless phrases sneak into your vocabulary. These words and phrases tell...

Last week I wrote a post with advice on how to offer a sincere apology.  Since then, I’ve had several readers contact me complaining, not...

Many of us try to be empathetic, but in doing so, we have a hard time getting out of our own shoes. To empathize with another person...

Improve Your Listening in Six Easy Steps. However, sometimes the first step to improving your listening skills is to eliminate any bad...

Let’s face it, most people love to talk more than they like to listen. The squeaky wheel gets the grease after all, right? In fact,...

“Isn’t that rude?” she asked. She was obviously a nicer person than I am, since she had to ask. Of course it’s rude, disrespectful,...

I doubt there’s anyone reading this who hasn’t heard the saying, “honesty is the best policy.” It’s a simple statement, but living the...

Every time I teach a “Making Meetings Work” workshop, I ask the group, “How many of you enjoy going to meetings?” Can you guess how many...

No matter what industry you’re in and no matter what your job title, your job description likely includes some requirement pertaining...

Over the years, I’ve discovered that there are two types of people when it comes to the issue of accountability. The first is the...

Every day we interact with others, “notice” their behavior, and then proceed to draw conclusions about what it is, what it means, etc....

Any parent can tell you the most annoying question kids ask is, “Why?” Why is the sky blue? Why is the grass green? Why do I have to take...

As January is a time for reflection on the past and planning for the future, I decided to go back through every blog post I’ve written...

Last week, I targeted advice givers and provided tips for offering advice in a way that makes it more palatable to the receiver. However,...