The 25/5 rule is simple. It has two parts: 1. Don’t say something in 25 words when 5 will do. 2. Don’t use a 25-cent word when a 5-cent...

Every year around this time I post communication tips for talking with your child’s teacher. However, these tips are about more than...

Regardless of the reason, people always ask me how they can eliminate stage fright. My response? “Why would you want to?” In my...

Let’s face it, every one of us can be difficult at one time or another. Additionally, even the word “difficult” is a perception....

I’ve written many articles and blog posts about when and how to say, “no.” I even have a chapter in my book, Practical Communication, on...

I wrote my first blog post on May 31, 2011. The title of the post was “What Everyone Ought to Know About Communicating Successfully.” In...

When it comes to communicating a message, we have a lot of channels to choose from: Face-to-face Phone Text messaging Email...

Whether we blame it on auto complete, or we cover ourselves with an automatic disclaimer on text messages and emails, such as, “This...

Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and build one-on-one...

One of my New Year’s resolutions was to do a better job of showing more appreciation to those around me. While on vacation two weeks ago,...

Since today is Independence Day in the U.S., I’ve been thinking a lot about the things that hold us back in life and keep us from being...

If you look up the words explanation and excuse in the dictionary, at first, they appear similar. However, if you look closer, there’s a...

Self-talk is the act of communicating to oneself, either aloud or in your head. Self-talk can be positive, such as when we pump ourselves...

We all know the importance of giving feedback to others, especially employees, but what about seeking feedback? When was the last the...

Although not many of us want to admit it, we’re all pretty self-centered. Someone drives too slowly in front of us and we get mad because...

One day an old man was casually walking along a country lane with his dog and his mule. Suddenly a speeding truck careened around the...

The number one most incorrect quote about customer service that is perpetuated time and again, is: “The Customer is Always Right.” WRONG!...

One of the things bloggers always want to know is “What are my most popular posts?” They want to know so that they can meet the needs of...

Many of the responses I heard surprised me. There was a lot of advice to “wait and see what happens,” “let it go,” and “rise above.” The...

That being said, I understand the simple act of flat out saying, “NO,” to another person carries with it a lot of emotional baggage both...