As someone who has trained leaders for more than 25 years, one of the biggest challenges I see leaders facing is making the transition...

“Could you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my house,...

Change is constant. Whether it’s a shift in your organization or the need to adapt to the ever-changing world around you, change is...

Let’s face it, being a leader is challenging. Most of us never anticipate when we take on a leadership role the amount of time we’ll...

#As I was sitting here today planning this week’s blog post, I realized that this week is the 11th anniversary of my Performance...

A while back, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer communication program...

Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in...

Tis the season for holiday events including those at work and in your professional organizations. The office party can be a great time to...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a...

Imagine being in the pre-op ward of a hospital and you’re getting ready to have a major surgery. Your surgeon comes by and you ask, “So...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away...

Please. A simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do...

You bet business etiquette does matter! In fact, it matters now more than ever. That’s why, instead of a regular blog post today, I...

Before smartphones were in the hands, pockets, purses, and bras of everyone, I was one of those those people who fought getting a phone...

Love is in the air this week! I was trying to think of a Valentine’s Day related post for this year and looked to previous years’ posts...

If you have pets, you probably spend at least some time each day talking to them. On an intellectual level, most of us realize that our...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

Not many people realize that silence is a very powerful communication tool—sometimes even more powerful than nonverbal communication or...