I realized recently that I used to do a lot better staying in touch, of keeping the lines of communication open with family members as...

I thought I’d do something fun this week instead of a regular written blog and that’s to give you the listening quiz I give in many of my...

Listening is one of our most important communication skills, but also the one we spend the least amount of time developing. Think about...

Last week, I shared the high cost of poor listening. Although most of the time our poor listening isn’t an issue of life or death, we do...

“Hey, do you have time to talk?” “Do you have a minute, I have an idea I want to run by you?” How many times a day are you asked...

This incident has always stuck with me because it reminds me of the importance of looking at others and giving them your undivided...

TheMsEngineerWay.com When to Communicate from the Heart We’ve learned that effective communication should come from the heart, and I...

I just couldn’t leave Zuzu at the facility as I felt she needed some real TLC, so much to my family’s dismay, I brought her home. From...

Several years ago, I mentioned to a friend that I couldn’t stand receiving SOME holiday letters because of the things people write in...

I’m a critic. There, I said it. I’m critical of myself and critical of others (although I don’t usually VOICE my criticism of others to...

The holidays should be a time of joy, gratitude, and togetherness. However, for some, it’s a time of stress, family drama, and poor...

As we head into the last month of 2016, I was thinking about the things I had on my “to do” list for this year that I’ve still not...

For many of us, it’s the first word we learn, thus the popularity of baby T-shirts that read, “My name is No No” on the front. We learn...

Last weekend I spent time with some of my NSA colleagues at beautiful High Point University in High Point, North Carolina. If you’ve...

Customer service is one of the most important aspects of any successful business and I write about it a lot. This week, I wanted to share...

“Couldn’t you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my...

NOT APPROACHABLE! It may as well be written on the person’s forehead. First, there’s the lack of acknowledgement when you approach. Then,...

Pretty soon after we’re born, our parents start encouraging us to talk. “Say mama,” or “Say dada,” they cajole, beg and bribe us to...

There are a lot of things we know we SHOULD do- exercise more, be kinder to people, eat healthier, get a jump start on that project....

Sharon Maaz, president of the Association of Business and Professional Women, wondered the same thing. In this week’s VLOG post, I answer...